Offline confluence editor3/14/2024 ![]() Step #7 - Turning off Collaborative Editing and Contacting Support If not, proceed to the steps below where applicable. If it is, you can also easily identify which one is the culprit by enabling them one by one and observing when the issue occurs again.Īfterwards, try to create a new page or edit an existing one and see if the issue is resolved. It is a good troubleshooting method to determine if an issue is caused by a third-party add-on or not. Here's a quick proxy troubleshooting checklist provided in this documentation: Troubleshooting Collaborative EditingĮnabling safe mode will disable all of your user-installed add-ons at one go. Pay special attention to the sections that are specifically for Confluence 6. Note that changing the files mentioned in either of the KBs above requires a proxy restart. How to use NGINX to proxy requests for Confluence Proxying Atlassian server applications with Apache HTTP Server (mod_proxy_http) Proxying Atlassian server applications with Microsoft Internet Information Services (IIS) How to configure Amazon Web Service Application Load Balancer with Confluence Below is the relevant documentation you can use for reference: ![]() There is additional configuration that must be done within the proxy configuration file in order to make it work with Collaborative Editing. Step #4 - Review proxy configuration (If applicable) Is Synchrony listening on the port it is binding on?.Linux: ps -ef | grep -i re | grep -vi grep.Windows : check the Details tab of the Confluence process in Task Manager.Is the Collaborative Editing disabled under Confluence Administration » General Configuration » Collaborative Editing?.For Window Server instances, open in a browser on the serverįor Linux distributions run: curl -i The results should be the text OK.Step #3 - Check to See if Synchrony is Running and Accessible locally Navigate to Confluence Administration > General Configuration > Collaborative Editing and click on "Restart Synchrony".Īfterward, try to create a new page or edit an existing one and see if the issue is resolved. Go to Confluence Admin > General Configuration to check Confluence's Base URL: Please take note of the protocol (http or https) that Confluence is using. ![]() ![]() Please ensure that this has been checked off the list. A mismatch of Base URL and Access URL will result in users unable to edit any pages. With Collaborative Editing in place, it is very important to ensure that both the access URL and server base URL of the instance are identical. Resolution Step #1 - Access URL and base URL match The Synchrony process that enables Collaborative Editing is unreachable by the end-user's browser. Still having issues? Contact your Confluence admin. Give it a few moments, then try refreshing. This page is taking longer to load than usual. ![]()
0 Comments
Leave a Reply.AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |